RETURN AND REFUND POLICY

At HAPPY LILLIPUT, we value your satisfaction with your purchase. If you find yourself less than completely thrilled with your order, please contact us within 3 days after delivery and you have a window of 7 days from the purchase date to return it for a size exchange.  Please note that we do not offer a size exchange after 7 days; store credit will be provided instead. This credit never expires, allowing you to use it towards future purchases.

Once an order has been placed, it cannot be cancelled. However, if your order has not yet been processed, we may be able to assist you with modifications. It's important to understand that cancellations and refunds are not possible after an order has been placed.

 

We want to make you aware that items marked as Final Sale are not eligible for return or exchange. Please consider this when making your selection. Additionally, items purchased during a sale can only be exchanged for a different size, depending on availability. If the desired size is not available, these items are non-returnable. Orders placed during a sale are considered final and cannot be cancelled.

Please keep in mind that Custom Orders are FINAL SALE and non-returnable. We encourage you to review your specifications carefully before placing a custom order to ensure your complete satisfaction.

Should you have any questions or concerns, our dedicated customer service team is here to assist you. We appreciate your understanding and hope to continue serving you with exceptional products and service.

LOST OR STOLEN

We kindly request that you provide detailed and accurate shipping information when placing your order to facilitate a smooth and successful delivery process. At HAPPY LILLIPUT, we greatly value your satisfaction, and we want to ensure that your package reaches you without any complications. Please take a moment to review and double-check the shipping address to avoid any issues with undelivered packages that may arise from misinformation.

 

We would like to bring to your attention that HAPPY LILLIPUT cannot assume responsibility for lost or stolen packages. While we are committed to assisting you with the carrier used for shipping, once an order is marked as delivered, we are unable to accept liability for packages that go missing or are stolen. To provide an extra layer of security for your delivery, we recommend selecting the "Signature Required" option during checkout, which we offer at no additional cost. This ensures that your package will only be dropped off once a signature is obtained.

 

Our goal is to provide exceptional customer service and a positive shopping experience for you. If you have any further inquiries or require assistance, please do not hesitate to reach out to our dedicated customer service team. We are here to address any concerns and provide further guidance with the utmost care and consideration.